I cancelled my order but still received a confirmation email. Has it been cancelled?

Don’t worry, this is completely normal. Your order confirmation email is sent automatically the moment you complete your purchase, so it will usually land in your inbox before you’ve had the chance to cancel.

If you cancelled successfully, you’ll also receive a separate confirmation letting you know the cancellation has gone through. That’s the one to look out for. If you can’t spot it, have a quick check of your spam or junk folder, and if it’s still not there, get in touch with VivoSupport and we’ll check it for you.