Can I cancel my order after placing it?

Yes, you can! We know plans change, so we’ve made it easy to cancel your order yourself within 15 minutes of placing it. Just head to the order page in your Vivo account, or use the link in your order confirmation email, and you’ll be able to cancel it there in a couple of clicks.

After those first 15 minutes, your order starts its journey to you, so we won’t be able to stop it. If that happens, you can still return your shoes once they arrive.