I can't see the cancel button. Why?

If the cancel option isn’t showing, it’s usually down to one of these:

• More than 15 minutes have passed since you placed your order. Once that window closes, your order is already on its way to being packed and prepared, so it can no longer be cancelled.
• You’re looking at an older order. Only orders placed in the last 15 minutes are eligible, so past orders won’t show the cancel option.
• You’re not logged into the account you ordered with. Double check you’re signed in with the same email address you used at checkout, or try the link in your order confirmation email instead.