Good news: as soon as your cancellation is confirmed, we process your refund straight away on our side. Depending on your bank or payment provider, it can take 3 to 5 business days for the money to show up in your account.
If it’s been longer than that and you still can’t see it, it’s worth checking with your payment provider first, as they can usually see pending refunds before they land. And if you need a hand after that, VivoSupport is here to help.
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