Where is my refund?

We refund you within 14 days of your return arriving at our warehouse, to the payment method you used for your order. We email you when the refund has been issued, and your bank can then take 1 to 3 working days to show it.

What happens after you drop off your return

1. Your return travels to us. This usually takes around 3 working days. You can track it with the carrier tracking from your drop-off receipt.
2. We process it. When it arrives at our warehouse we check it and issue your refund within 14 days. We'll email you when it's done. If you haven't had that email yet, your return is still travelling or waiting to be processed.
3. The money reaches you. Once issued, it can take a further 1 to 3 working days to appear in your account.

Where does the refund go?

• It always goes back to the payment method you used. We can't refund to a different card or method.
• If you paid with a gift card, it's refunded to the gift card first, and any remaining balance goes to your other payment method.
• If you paid with Klarna, the timing depends on Klarna. See Klarna's refund information: Klarna Customer Services
• If you returned your items to one of our stores, the refund can take 1 to 3 working days to reach your bank once the store has processed it.

What will it say on my statement?

• Refunds for UK Vivobarefoot orders show as Vivobarefoot.
• Refunds for Revivo orders, and for Vivobarefoot orders placed on our non-UK sites, show as Global-e. It's the same refund. Global-e is the company that processes these orders for us. See "Why does my refund show as Global-e?"

How much will I get back?
The price of the items you return. If you return your whole order, we also refund your original delivery cost, up to the value of our standard delivery fee. See "How is my refund calculated?" for the full detail.

When should I contact us?
Get in touch if:

• your tracking shows your return was delivered to us more than 14 days ago and you have no refund email
• you had the refund email more than 3 working days ago and the money still hasn't arrived, after checking with your bank
• your return's tracking hasn't moved for 5 working days

Please have your order number and your proof of postage or tracking number ready. Contact our support team

Have a Revivo order?
Revivo has its own returns and refunds policy at support.revivo.com.