How Can We Help?
Most asked questions
- Where is my order?
- Can I change or cancel my order?
- Where can I get a discount code?
- Why isn't my discount code working?
- I think my shoes have a fault. What do I do?
- Can I exchange my item?
- How do I return an item?
- How is my refund calculated?
- Where is my refund?
- What is my size and how do I work this out?
- How do I clean and care for my Vivos?
Browse all topics
- Ordering and Delivery Information
- Payment, Offers & Gift Cards Payment methods, promo codes, discounts and gift cards
- Returns & Refunds Returning an item, exchanges and when your refund arrives
- Our Products and Foot Health Sizing, care and getting started with barefoot shoes
- Our Stores and Customer Service Find a store and get in touch with our team
- Website and Account Logging in, managing your account and using our website
- Revivo Help with Revivo orders, returns and products
- Vivohealth Help with Vivohealth courses and digital products
- VivoRewards How to earn, track and use your rewards
- About Vivobarefoot Who we are and what we stand for
STILL NEED HELP?
Contact Us
You can reach our Vivo Support team below
Live Chat
Hazel: Available 24/7
Specialist Live Support: Monday to Friday, 5 AM – 5 PM (EST) / 6 AM – 6 PM (EDT)
Offline
Call us
Speak to a specialist by phone. Monday to Friday, 10 AM to 6 PM (UK time), excluding bank holidays.
Hazel: Available 24/7
Specialist Live Support: Monday to Friday, 5 AM – 5 PM (EST) / 6 AM – 6 PM (EDT)