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Welcome to the Vivobarefoot Support Hub.

We have an answer for every Vivobarefoot question you could ever want to ask.

  1. Vivobarefoot
  2. Revivo

Revivo

About Revivo

  • What is the process for customer repairs?
  • Why are repairs only available in the UK, EU and USA?
  • What is ReVivo?
  • Where do the Vivos sold on ReVivo come from?

Take Back

  • What is Take Back?
  • How do I send back my old shoes?
  • Can I return my shoes in store?
  • If I send back Vivos that can be repaired, will Vivo sell them?
  • TAKE BACK FAQs

Revivo Repair Information

  • What happens if I purchase the wrong Repairs Service?
  • What Happens If I'm Not Happy with My Repair?
  • How long will my repair take?
  • What happens if my footwear is not repairable?
  • How have the repair costs been calculated?
  • Can I repair ANY Brand of sneaker with a Vivobarefoot outsole?
See all 8 articles

Revivo Order and Delivery

  • Can I use Vivobarefoot Gift Cards or promotional codes on the Revivo website?
  • What payment options are accepted?
  • How do I track my order?
  • How much does shipping cost?

Revivo Returns and Refunds

  • Where is my Revivo refund?
  • Where do I send my return Revivo order?
  • Can I cancel my repair order?
  • Can I exchange my Revivo shoes for a different size or style?
  • What is Revivo's return policy?

Revivo Technical Support

  • How do I create a Revivo account?
  • I can't log into my Revivo account, what should I do?
  • How Do I Change My Revivo Account Details?

Revivo FAQ

  • Will I get the same parts on my ReVivo Repair or can I customise?
  • Can I send in any type of shoe to Revivo to be repaired?
  • What should I do if my shoes have been extremely well-loved and I’m not sure if they can be repaired?
  • What happens to products that cannot be refurbished?

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