Can I change or cancel my order?

No. Once an order has been placed we can't change or cancel it, because our warehouse starts processing orders very quickly and we can't stop them once they're in the system. If you no longer want your order, or need something different, you can return it when it arrives.

What we can't change after you order

• cancelling the order or removing an item
• changing a size, colour or item
• adding an item
• changing the delivery address
• upgrading your delivery, for example from standard to express

What you can do instead

• You no longer want your order. Wait for it to arrive, then start a return in the returns portal. You have 100 days from delivery.
• You ordered the wrong size or colour. Return it for a refund and place a new order. If your order number starts with EU or DE, you can exchange it in the returns portal instead. If you'd like your new pair sooner, place the new order now and return the original within its 100 days.
• You want to add another item. Place a separate order. Each order is sent and returned separately.

What will I get back if I return my whole order?
The price of the items you return, plus the delivery cost you paid, in full. You pay for the return label, and that cost isn't refunded. See "How is my refund calculated?"

I entered the wrong delivery address
We can't change the address on an order that has been placed. Your parcel is sent to the address you gave at checkout, so please check it carefully before you order. If your parcel can't be delivered, or you can't find it, use our "Where is my order?" form and we'll investigate with the carrier.

My order arrived with something wrong
If it arrived faulty, damaged, incorrect or with something missing, use the right form:

• Faulty item
• Order arrived damaged
• Received the wrong item
• Item missing from my order

Have a Revivo order?
Revivo has its own policies at support.revivo.com.