Where is my order?

Your tracking link is in the email we send when your order is on its way, which starts with your first name, for example "Sam, your order is on its way." Tracking usually updates every 24 to 48 hours. If it hasn't moved for 7 working days, or shows a problem, let us know.

How do I track my order?

1. Look for the email "[First name], your order is on its way." It has your tracking link, and we send it when your order leaves our warehouse.
2. You can also log in to your Vivobarefoot account, find your order in your order history and click the tracking link. If it still says your order is being prepared, check again in 24 hours.
3. If you have an order confirmation but no dispatch email, your order hasn't left our warehouse yet. Check your junk or spam folder too.

When should it arrive?
Delivery times depend on your country and the delivery option you chose. Your shipping confirmation email shows your delivery timeframe, and "Delivery Information" lists standard and express times for each region. Public holidays and weekends can add time.

My tracking hasn't updated
Couriers can take a day or two to scan a parcel, so if it hasn't changed for a couple of days it's most likely still on its way. Get in touch if:

• Your tracking hasn't moved for 7 working days
• Your tracking shows a problem, such as an incorrect address or failed delivery attempt
• Your order appears to be held at customs, see "Customs and import fees"

For orders to Puerto Rico, Hawaii, US Virgin Islands, Guam, and APO and FPO addresses, allow at least 14 days for tracking to update before contacting us.

Use our Where is my order form

What we can and can't do

• Once your parcel hasn't moved for 7 working days, we can open an investigation with the carrier. If it's confirmed lost, we refund your order.
• We can't speed up a delivery once it has left our warehouse.
• We can't resend an order while it's still showing as in transit, because it may still be on its way to you.

Tracking says delivered but I haven't received it
Please check:

• with neighbours and anyone else in your household
• for a missed delivery card
• safe places around your property, such as a porch or bin area
• that the delivery address on your order was correct

If it still hasn't turned up, use our "Delivered but not received" form. We'll investigate with the carrier, which typically takes 5 to 10 working days. If the investigation confirms it wasn't received, we refund your order. We don't send replacements in this case.

Delivered but not received form

Only part of my order arrived
If your order was sent in more than one parcel, each one has its own tracking email. If everything has arrived and something is still missing, use our "Items missing from order" form.

Which number is my order number?
Your order number is in your "Thank you for your order" email. If you ordered from outside the UK, you may also get an email from Global-e with a reference starting with GE. That isn't your order number. See "How do I find my order number?"

Need to change or cancel an order?
See "Can I change or cancel my order?"

Have a Revivo order?
Revivo has its own delivery and support at support.revivo.com.