Scam/Fake Vivobarefoot Sites

We're aware of a rise in fraudulent and copycat websites — dodgy third parties trying to look like us, selling grey market stock, knock-offs, or in some cases nothing at all. We take this seriously and work actively with our legal team to have these sites taken down wherever possible.

How to make sure you're buying from us Always shop at www.vivobarefoot.com unless you're in one of the regions listed below that has its own dedicated Vivobarefoot site. Shopping directly through us guarantees you'll receive genuine Vivobarefoot products with full warranty and customer support.

The following are the only verified Vivobarefoot websites you can trust:

• International (including UK and US): www.vivobarefoot.com
• Australia: www.vivobarefoot.com.au
• Canada: www.vivobarefoot.com/ca
• Czechia: www.vivobarefoot.cz
• Japan: www.vivobarefoot.co.jp
• South Africa: vivobarefoot.co.za
• Taiwan: www.vivobarefoot.tw
• Hong Kong: www.vivobarefoot.hk
• Slovakia: www.vivobarefoot.hk

We also work with a small number of authorised retail partners through our wholesale channels. While these partners are legitimate, they are not permitted to use the Vivobarefoot brand name in their website URLs or market themselves in a way that could lead you to think you're purchasing directly from us. If you're unsure whether a retailer is authorised, the safest option is always to come directly to us.

I think I've already ordered from a fake site, what do I do? If you believe you've placed an order on a fraudulent website, please do not contact us to resolve it as we have no connection to these sites and are unable to access your order or payment details. Instead we'd strongly recommend the following steps:

• Contact your bank immediately and raise a chargeback for the transaction, your bank should be able to assist you in recovering your payment
• Report the site to your local consumer protection authority
• If you're in the UK you can report it to Action Fraud at www.actionfraud.police.uk

We're sorry if you've been caught out by one of these sites, it's a frustrating situation and we understand how upsetting it can be. The best protection is always to check you're on one of the verified URLs above before purchasing.

If in doubt, don't risk it. Come directly to us or one of our trusted regional partners. Your feet and your wallet will thank you.

Have a Revivo order? Revivo is our pre-loved footwear brand with its own dedicated support and policies — visit support.revivo.com for help.