We’re aware that some customers are currently seeing issues with VivoRewards points not being added for purchases made in the last 6 months, and we’re really sorry for the confusion this can cause.
The good news is you do not need to worry, and there’s no need to contact us about this right now. Our team is already working on a fix behind the scenes, and we’re aiming to get everything back to normal as quickly as possible.
Once the issue is resolved, your missing points will be added automatically, so you will not lose out on what you have earned. Thanks for your patience while we get this sorted.
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