Discount code usage and availability FAQs

Introduction

This article answers common questions about discount codes, including when they can be used, how long they are valid for, and whether they apply to customers in Canada.

Can I use a discount code that was sent after placing an order?

No. Discount codes are usually only valid for new orders placed during the promotional period. If a code was sent after your order was already placed, it cannot normally be applied retroactively to that order.

If you are unsure whether your order qualifies, please check the terms of the promotion or contact support with your order number and the discount code details.

Is the promo code valid for Canadian customers?

Promo code availability can vary by region. Some discount codes are valid only in specific countries or markets, while others may be available to Canadian customers.

To confirm whether a code is valid in Canada, review the promotion terms or check the message where the code was issued. If the regional restrictions are not listed, contact support for confirmation before placing your order.

Additional information

• Discount codes may have expiry dates and cannot be used after they expire.
• Some codes can only be used once per customer or order.
• Regional restrictions may apply, including limits by country or currency.
• If a code does not work at checkout, verify the spelling, expiry date, and eligibility requirements.

Contact support

If you need help checking a discount code, please contact support and include the code, your order number, and your location.