Can I Return Items Outside the 100-Day Window?

We understand that circumstances can sometimes change, and you may need to return your Vivos outside of our 100-day return window. While our 100-day return policy ensures a full refund for most returns, here’s what you need to know if you're outside of that timeframe:

Returns Beyond 100 Days

• Faulty Items: If your item develops a fault within 6 months of purchase, you are eligible for a free return under our product guarantee. Please contact us to initiate the process.
• Non-Faulty Items: Unfortunately, we cannot accept returns for non-faulty items beyond 100 days.

How to Determine If Your Item Is Eligible for a Return

• 100-Day Window: Returns for non-faulty items must be initiated within 100 days from the date of purchase.
• Faulty Items: For defects or issues covered by our 6-month guarantee, please provide photos and a description of the fault when contacting us.

Why Is the 100-Day Return Limit Important?

Our generous 100-day trial allows you ample time to experience barefoot freedom and decide if Vivos are right for you. This policy helps us reduce unnecessary shipping and supports our commitment to sustainable practices.

What Are My Next Steps?

If your return falls within the guidelines above:

1. For faulty items within the 6-month guarantee, start your return here.
2. For items purchased from independent stores or other websites, please contact the retailer directly for their return policy.

Need More Help?

If you’re unsure whether your return qualifies, feel free to contact our Barefoot Buddies – we’re here to help!