How do I return an item?

How do I return an item?

You have 100 days from the day your order is delivered to return your Vivo footwear for a full refund, for any reason. You don't need to contact us first. Start your return in the returns portal, pay the return postage, and drop your parcel off within 7 working days of creating your label.

Start your return

1. Go to the returns portal for your region: Vivobarefoot.com/returns. Online orders can't be returned in a store.
2. Enter your email address and order number, both of which are in your order confirmation and dispatch emails. You can also start from your account, even if you checked out as a guest.
3. Choose the item you're returning and tell us why. Any reason works within 100 days.
4. Pay the return postage. The cost is shown before your label is created.
5. Download your label, or show the QR code, at your chosen drop-off point within 7 working days. You don't need the original box, just pack it securely.
6. We review your return when it arrives and refund you within 14 days of receiving it, to the payment method you used.

Before you post it

• Use the address and label from the portal. The address on your original order is not our returns warehouse.
• Don't send it back outside the portal. Our warehouse can't receive unregistered parcels, so your refund would be delayed, and we couldn't see your parcel to tell you when it arrived.
• Returning items from more than one order? Start a separate return for each order and post each one separately.

What if my label runs out before I drop off the parcel?
Contact us and we'll issue you a new one.

What if it has been more than 100 days?
We can't accept returns of unwanted items after 100 days. If your shoes have developed a fault, you may still be covered. See "I think my shoes have a fault."

How much will I be refunded?
The price of the items, plus your delivery cost up to the value of our standard delivery fee if you return your whole order. If your order was placed on one of our non-UK sites, the refund may show on your statement as Global-e rather than Vivobarefoot.

Can I exchange instead?
Exchanges are available on EU orders. See "Can I exchange my item?"

I bought in a store, from another retailer, or from Revivo

• In-store purchases go back to the same store with your receipt.
• For other retailers, contact them directly, as they hold your contract of sale.
• Revivo orders have their own returns policy at support.revivo.com.