Unfortunately we're unable to cancel or amend an order once it has been placed — our warehouse begins processing orders quickly and we're unable to intercept them once they're in the system.
If you no longer want the items, the best course of action is to wait for the order to arrive and then start a return through our returns portal. Please note that the standard return fee will apply and your original shipping cost is non-refundable.
To get started with a return once your order arrives, visit our How Do I Return My Items? FAQ for the correct portal link for your region and a full step-by-step guide.
Have a Revivo order? Revivo is our pre-loved footwear brand with its own dedicated support and policies — visit support.revivo.com for help.
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