If you'd like to return your footwear, you have 100 days from the date of purchase to do so. Only footwear purchased via our website can be returned online — it cannot be returned in store. If you bought from another website or an independent store, please contact them directly for their returns policy.
A return fee applies, which is paid upfront in the returns portal before your label is created. Once your label is created, you have 10 days to drop off your parcel.
For full step-by-step guidance on how to use the returns portal, please see our How to Use the Returns Portal FAQ.
Select your region below for fees, carriers and your returns link.
United States Returns Information
| Return Fees | $5 |
| Carriers | Happy Returns or UPS — select your preferred option in the portal. |
| Exchanges | Exchanges are not currently available for US orders. Once your return is processed you will receive a refund, and you are welcome to place a new order for the item you need. |
| Refund Timeframe | Once dropped off, your return typically takes around 3 working days to arrive at our warehouse and begin processing. Depending on your payment method, funds can then take a further 1–3 working days to appear in your account. |
United Kingdom Returns Information
| Return Fees | £3 For customers in Northern Ireland, the only available option is DHL Express. Please ensure this is selected when booking your return. |
| Carriers | Royal Mail, InPost or DHL — select your preferred option in the portal. |
| Exchanges | Exchanges are not currently available for UK orders. Once your return is processed you will receive a refund, and you are welcome to place a new order for the item you need. |
| Refund Timeframe | Once dropped off, your return typically takes around 3 working days to arrive at our warehouse and begin processing. Depending on your payment method, funds can then take a further 1–3 working days to appear in your account. |
France Returns Information
| Return Fees | €5 |
| Carriers | UPS or Mondial Relay — select your preferred option in the portal. |
| Exchanges | Exchanges are available for French orders. When completing your return in the portal, you can choose on a per-item basis whether you would like a refund or an exchange for a different size or colour of the same item. |
| Refund Timeframe | Once dropped off, your return typically takes around 3 working days to arrive at our warehouse and begin processing. Depending on your payment method, funds can then take a further 1–3 working days to appear in your account. |
Germany Returns Information
| Return Fees | €6 |
| Carriers | UPS — selected automatically in the portal. |
| Exchanges | Exchanges are available for German orders. When completing your return in the portal, you can choose on a per-item basis whether you would like a refund or an exchange for a different size or colour of the same item. |
| Refund Timeframe | Once dropped off, your return typically takes around 3 working days to arrive at our warehouse and begin processing. Depending on your payment method, funds can then take a further 1–3 working days to appear in your account. |
Sweden Returns Information
| Return Fees | 68 SEK |
| Carriers | UPS — selected automatically in the portal. |
| Exchanges | Exchanges are available for Swedish orders. When completing your return in the portal, you can choose on a per-item basis whether you would like a refund or an exchange for a different size or colour of the same item. |
| Refund Timeframe | Once dropped off, your return typically takes around 3 working days to arrive at our warehouse and begin processing. Depending on your payment method, funds can then take a further 1–3 working days to appear in your account. |
Spain Returns Information
| Return Fees | €5 |
| Carriers | UPS or Mondial Relay — select your preferred option in the portal. |
| Exchanges | Exchanges are available for Spanish orders. When completing your return in the portal, you can choose on a per-item basis whether you would like a refund or an exchange for a different size or colour of the same item. |
| Refund Timeframe | Once dropped off, your return typically takes around 3 working days to arrive at our warehouse and begin processing. Depending on your payment method, funds can then take a further 1–3 working days to appear in your account. |
Rest of the World Returns Information
| Return Fees | £20 Please note: customers in Israel, Jordan, Kuwait and Lebanon are unable to use the returns portal. Please contact our support team for assistance with your return. |
| Carriers | DHL — selected automatically in the portal. |
| Exchanges | Exchanges are not currently available for Rest of World orders. Once your return is processed you will receive a refund, and you are welcome to place a new order for the item you need. |
| Refund Timeframe | Once dropped off, your return typically takes around 3 working days to arrive at our warehouse and begin processing. Depending on your payment method, funds can then take a further 1–3 working days to appear in your account. Please note that international returns may take longer in transit, and you can track your return through the portal. |
Received a faulty item? Check out our Received a faulty item? FAQ for guidance.
Please don't return any damaged or incorrectly delivered items unless you've been advised to do so by our support team — doing so without guidance can delay us resolving your issue.
Returning an In-Store Purchase
If you purchased in-store at a Vivobarefoot store, please return your items to the same store with your original receipt. Please note that in-store purchases returned to store are processed separately and refunds can take 1–3 working days to arrive in your bank account.
If you purchased online at Vivobarefoot.com, your order cannot be returned to a store — please use the returns portal above instead.
Have a Revivo order? Revivo is our pre-loved footwear brand with its own dedicated support and policies — visit support.revivo.com for help.
