Unfortunately, we're currently unable to accept new orders for delivery to Mexico. This is due to changes in customs and import regulations affecting footwear shipments into the country, and while we're working hard with our logistics partners to find a solution, we've made the decision to pause shipping to Mexico until further notice.
We know this is frustrating and we're sorry if this affects you — Mexico has been a market we care about and we want to get back to serving customers there as soon as we possibly can.
When will shipping to Mexico resume? We don't have a confirmed date yet, but we'll announce it as soon as we do. The best way to stay informed is to:
- Follow us on our social media channels
- Sign up to our mailing list at vivobarefoot.com
I already have an existing Vivobarefoot order — what happens to it? If you placed an order before shipping was paused and are experiencing issues with delivery or need support, please get in touch with our support team directly and we'll do our best to help.
I need to make a return from Mexico — how do I do that? Due to the current customs restrictions, returns from Mexico cannot be processed through our standard returns portal. Please contact our support team directly using the link above and we'll advise on the best course of action for your specific situation.
Have a Revivo order? Revivo is our pre-loved footwear brand with its own dedicated support and policies — visit support.revivo.com for help.



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