I placed a duplicate order by mistake. Can you cancel one?

It happens to the best of us! If you’re still within 15 minutes of placing the duplicate order, you can cancel it yourself from the order details page in your Vivo account, or using the link in your order confirmation email.

If the 15 minutes have already passed, get in touch with our VivoSupport team as soon as possible and we’ll do our best to stop it. If it does end up being sent, you can return it through our returns portal within our 100-day trial.