I haven’t received my order confirmation email. How do I cancel?

First, have a quick look in your spam or junk folder, as confirmation emails can sometimes end up there. If you have a Vivo account, you can also cancel directly from the order details page, without needing the email at all.

If you can’t find either option and you’re still within the 15 minute window, get in touch with our VivoSupport team as soon as possible and we’ll do our best to help.