Partial order delivery: missing items troubleshooting guide

Introduction

If you received only part of your order, this guide explains what to check, why tracking may not match what was delivered, and how to get help with missing items.

Issue description

A partial order delivery means some items from your order have arrived, but one or more items are missing. In some cases, the tracking information may show the order as delivered even though not everything was included in the parcel.

Signs

• Only part of your order was in the parcel.
• The delivery note shows more items than you received.
• Tracking says delivered, but items are still missing.
• You received multiple parcels, but not all have arrived yet.

Basic troubleshooting steps

1. Check the packing slip, delivery note, and any emails confirming whether your order was split into multiple parcels.
2. Look around your delivery location to make sure no parcels were left elsewhere, such as with a neighbour, reception, or a safe place.
3. Review the tracking details for each parcel if your order was sent in more than one shipment.
4. Wait for any remaining parcels if the tracking shows they are still in transit.
5. Compare the items received with your order confirmation to confirm exactly what is missing.

Diagnostic tools and resources

• Order confirmation email
• Tracking number or tracking page
• Packing slip or invoice
• Photos of the parcel and contents, if available

Advanced troubleshooting steps

Step 1: Confirm whether the order was split

Check your order confirmation and tracking updates to see whether the order was dispatched in separate parcels. If so, some items may still be on the way.

Step 2: Check the parcel contents carefully

Open all packaging and verify whether any items were packed together, moved inside protective materials, or placed in a second box or envelope.

Step 3: Contact support

If items are still missing after checking the delivery details, contact support with your order number, the items missing, and any photos of the parcel and packing slip. [Missing Item].

Contact support

Please fill out this form, [Missing Item]  as soon as possible if your order is incomplete. Include your order number, the date of delivery, and a list of the missing items so we can investigate quickly.

Conclusion

A partial delivery is often caused by split shipments or a tracking delay, but missing items should always be checked and reported. Use the steps above to confirm what was delivered and contact support if anything is still missing.

Disclaimer

Delivery times, tracking updates, and parcel contents may vary by carrier and shipping method. Please use your discretion when reviewing delivery information and contact support if you need further assistance.