What should I do if my shoes have been extremely well-loved and I’m not sure if they can be repaired?

If you’re concerned that your shoes might be beyond repair due to extensive wear and tear, we recommend reaching out to us before sending them in. Please follow these steps:

Take Clear Photos: Capture several clear images of your shoes, focusing on the areas that are most worn or damaged. This will help us assess the condition accurately.

Contact Us: Send an email to our customer service team at vivorepairs@bootrepaircompany.co.uk with the photos attached. Include a brief description of the issues you’re experiencing with your shoes.

Our team will review the photos and provide you with an assessment. We’ll let you know if the shoes can be repaired and, if so, what the repair process will involve. If the shoes are beyond repair, we’ll advise you on the best next steps.