Why isn't my discount code working?

Discount codes (also called promo codes) usually fail for a few reasons: a stray space when typing, sale items or excluded products in the basket, an expired code, or a code meant for a different region or site. Work through the checks below.

How do I apply my code?
Enter the code exactly as we gave it to you, with no spaces. Check there isn't one at the start or the end. Type it into the "Got a discount code?" box on your basket page, then select Apply. The page refreshes and shows a message saying the code was applied.

Only one discount code can be applied per order.

Quick checks

1. Type the code instead of pasting it. Pasting can add a hidden space.
2. Check the code hasn't expired.
3. Remove any sale items from your basket. Codes only work on full price items, and can't be used on products that are already in another promotion, such as Spend and Save.
4. Check your products aren't on the list below.
5. If you've already entered a code, select Remove first. You can only use one code per order.
6. Check the code is valid in your country. Some codes only work in certain regions.
7. Check what the code is for. Some are linked to a specific offer, such as free delivery or a course, and won't apply to other products.
8. If the code needs an account, sign in to your Vivobarefoot account. If it doesn't need one and still won't apply, try signing out and checking out as a guest. You can use the email address linked to your account, and the order will be linked to it automatically.
9. Try clearing your cookies and cache, or use a different browser.
10. Codes from our team can be used on up to 5 products in one order. If your basket is larger, try reducing it and applying the code again.

Products that can't be used with discount codes

• Primus Lite IV Mens and Womens
• Tracker Leather AT II Mens and Womens
• Tracker Leather AT Low II Mens and Womens
• Mim Felt Slippers II
• Mim Sheep Wool Thin Socks (unless otherwise specified)
• Cork Insoles (unless otherwise specified)
• Thermal Insoles (unless otherwise specified)
• Performance Insoles (unless otherwise specified)
• Vivobarefoot Sweatshirt (unless otherwise specified)
• Vivobarefoot T-Shirt (unless otherwise specified)

Are you using a code on Revivo?
Vivobarefoot codes don't work on revivo.com. The only discount code that works on Revivo is GOBAREFOOT10. For anything else, see support.revivo.com.

Can I add a code after I've placed my order?
No. We can't change an order once it's been placed, and that includes adding a discount code. See "Can I change or cancel my order?"

Can you replace an expired or used code?
We can't replace expired codes or reissue ones that have already been used.

What happens to my code if I return my order?
Your refund is based on what you paid after the discount. Codes can't be reissued or used again on a new order. See "How is my refund calculated?"

Still not working?
Contact us with the code, the products in your basket, and a screenshot of what you see. We'll look into it. Send a message