We strive to ensure that every repair meets your expectations. However, if you’re not satisfied with the repair service you received, please follow these steps:
- Contact Us: Reach out to our customer service team as soon as possible. You can email us at revivo@vivobarefoot.com. Please include your order number, a brief description of the issue, and any relevant photos that show the problem.
- Assessment: Our team will review your concerns and the provided information. We may ask for additional details or photos to better understand the issue.
- Resolution Options: Based on our assessment, we will offer you a solution to address the problem. This may include:
Rework: We might suggest reworking the repair to meet your expectations.
Refund: If a rework is not feasible, we may offer a partial or full refund for the repair service.
Alternative Solutions: In some cases, we might propose alternative solutions to resolve the issue. - Follow-Up: After agreeing on a resolution, we will keep you updated on the progress. Our goal is to ensure that you are completely satisfied with the outcome.
- Customer Support: Throughout this process, our customer service team is here to assist you. If you have any questions or need further assistance, don’t hesitate to contact us.
We are committed to providing the best possible service and will do our utmost to fix any problems or issues with your repair.
