Winter 2024 Shipping Delays

Update 18/12/2024: 

An update on your recent Vivobarefoot order. Due to high demand, deliveries are currently taking longer than anticipated to ship. We’re working hard around the clock to get your order to you as soon as possible, any orders that were not Express Shipping, have now been upgraded to Express Shipping.

 

As a thank you for your patience we’re also processing a 10% refund, and refunding any initial shipping fees incurred on the original order. The refund will be automatically added to the card you ordered with.

 

Here’s what you need to know:

 

We’re doing everything we can: Our team is actively working to resolve these issues as quickly as possible. This includes reviewing refunds, compensation options, and upgrading deliveries where we can.

 

Track your order: Please keep an eye on your order status by logging into My Account on our website. You will receive an email update as soon as your order is shipped.

 

What we can do right now: Unfortunately, there’s nothing within customer services we can do to accelerate individual orders. Rest assured, we’re all working together to get this resolved as quickly as possible.

We know you were looking forward to unboxing your Vivos, and we apologise for any inconvenience caused by the delay.

 

Update 17/12/2024: 

We are currently experiencing significant delays for all orders outside of the UK and USA, including both deliveries and returns. This is due to staffing challenges at our EU warehouse. We’re actively working on solutions and will provide further updates as soon as possible.

We sincerely apologise for the inconvenience and thank you for your understanding during this time.

Here’s what you need to know:

• We’re doing everything we can: Our team is working hard to process all deliveries, returns, and refunds as quickly as possible.
• Check your order and return status: You can keep track of your delivery or refund progress by logging into My Account on our website. You’ll receive an email update as soon as your order is shipped or your return is processed.
• Upgrading shipping: Unfortunately, we’re unable to upgrade orders to express delivery at this time.
• What we can do right now: There’s nothing within customer services we can do to accelerate individual deliveries or returns. However, we’re working to resolve these challenges and clear the backlog as quickly as we can.

We truly appreciate your patience and support as we navigate this situation. Thank you for sticking with us, and rest assured we’re doing everything possible to get your orders and returns processed promptly.

 

 

We’re currently experiencing some temporary delays in our EU warehouse, which may affect orders with the following prefixes: