If you’ve sent back your return but are still waiting for your refund, we understand the frustration. Here are some common reasons why this might be happening:
Delivery Times:
The time it takes for your return to reach us depends on your country and the courier you selected. It can take anywhere from a few days to around 30 days for your return to be delivered back to our warehouse.
How Can I Check the Status of My Return?
Start by checking your return tracking information (if provided by your chosen courier). Look for updates such as "Returned," "Delivered," or "Returned to Warehouse." These statuses mean your item(s) have arrived at our warehouse and are waiting to be checked and scanned by our team, which can take up to 7 days. Once your return has been processed, we’ll email you to confirm your refund.
When Will My Refund Appear?
After your return has been processed, refunds can take up to 5 days to appear in your account, depending on your bank’s processing times.
How Long Does It Take for Returns to Be Refunded?
You can check the specific return timeframes for your country on our How Do I Return My Items? page. If your return tracking hasn’t updated within the expected timeframe, please get in touch with us!
When contacting us, be sure to include:
- Proof of return postage (e.g., a photo of your receipt)
- Your order number (e.g., #UK123456)
One of our Barefoot Buddies will get back to you as soon as possible to assist!
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