What happens if my footwear is not repairable?

We understand that not all footwear can be repaired, but we’re committed to finding the best solution for you. If our team determines that your shoes cannot be repaired, we’ll contact you directly to explain why the repair is not possible and discuss available options to handle your footwear responsibly.

Depending on the condition of your shoes, we may explore sustainable end-of-life options. These can include recycling the shoes through trusted partners to repurpose materials, returning the shoes to you for the cost of return shipping, or donating them if they are non-repairable but still wearable.

You will receive a refund for the Repair Service you initially purchased, minus the cost of return shipping. We aim to process refunds quickly to minimize any inconvenience.

Our customer service team is here to assist you throughout this process. If you have any questions or need help deciding what to do with your shoes, don’t hesitate to contact us.

We are dedicated to minimizing waste and ensuring that every pair of VIVOBAREFOOT shoes is handled with care, even when repair is not an option. Your support helps us move closer to a more sustainable future.