We’re confident that after experiencing the joys of barefoot freedom, your feet won’t want to go back to ‘normal’ shoes.
However, if you change your mind for any reason within 100 days, you can return your footwear and we will offer a full, hassle-free refund, no questions asked.
To start your return, choose your location below;
United States Returns Information
| START YOUR RETURN NOW |
| Check Your Size | Have you checked our size guide? We recommend you do this to minimize unnecessary shipping and returns. |
| Footwear Not Right? | If your Vivos are not right for you, you can return them within 100 days of ordering. Only footwear purchased via our website can be returned online, it cannot be returned in store. If you bought from another website or an independent store, please contact them directly for their returns policy. See Terms and conditions. |
| Return Fees | You can return your Vivos for free within 100 days of ordering for your refund. |
| Refund Timeframe | We aim to process all refunds within 5 business days of receiving return item(s) at our warehouse, but during busy periods please allow up to 10 business days for your refund to be processed. We cannot offer exchanges on your products – but all accepted returns will be refunded. You can track the delivery of your return with our international returns provider. |
| 6 Month Guarantee | All our footwear includes a 6 month guarantee. |
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Returns via Happy Returns
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United Kingdom Returns Information
| START YOUR RETURN NOW |
| Check Your Size | Have you checked our size guide? We recommend you do this to minimize unnecessary shipping and returns. |
| Footwear Not Right? | If your Vivos are not right for you, you can return them within 100 days of ordering. Only footwear purchased via our website can be returned online, it cannot be returned in store. If you bought from another website or an independent store, please contact them directly for their returns policy. See Terms and conditions. |
| Return Fees | £3 You can return your Vivos within 100 days of ordering for your refund, minus a nominal £3 fee to cover some of the shipping costs. Returns for faulty items are free. |
| Refund Timeframe | We aim to process all refunds within 5 business days of receiving return item(s), but during busy periods please allow up to 10 business days for your refund to be processed. We cannot offer exchanges on your products – but all accepted returns will be refunded. Refunds from outside the UK and EU can take longer, please check with our international returns provider. |
| 6 Month Guarantee | All our footwear includes a 6 month guarantee, with free returns available on faulty items. |
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Returns via Royal Mail or InPost Locker
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France Returns Information
| START YOUR RETURN NOW |
| Check Your Size | Have you checked our size guide? We recommend you do this to minimize unnecessary shipping and returns. |
| Footwear Not Right? | If your Vivos are not right for you, you can return them within 100 days of ordering. Only footwear purchased via our website can be returned online, it cannot be returned in store. If you bought from another website or an independent store, please contact them directly for their returns policy. See Terms and conditions. |
| Return Fees | You can return your Vivos for free within 100 days of ordering for your refund. |
| Refund Timeframe | We aim to process all refunds within 5 business days of receiving return item(s) at our warehouse, but during busy periods please allow up to 10 business days for your refund to be processed. We cannot offer exchanges on your products – but all accepted returns will be refunded. Refunds from outside the UK and EU can take longer, please track your return with our international returns provider. |
| 6 Month Guarantee | All our footwear includes a 6 month guarantee. |
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Returns via DHL
You can choose to have your parcel collected from your premises or to drop-off at any of our 50+ depots or 3,500 ServicePoints. |
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Germany Returns Information
| START YOUR RETURN NOW |
| Check Your Size | Have you checked our size guide? We recommend you do this to minimize unnecessary shipping and returns. |
| Footwear Not Right? | If your Vivos are not right for you, you can return them within 100 days of ordering. Only footwear purchased via our website can be returned online, it cannot be returned in store. If you bought from another website or an independent store, please contact them directly for their returns policy. See Terms and conditions. |
| Return Fees | 5 € You can return your Vivos within 100 days of ordering and get your money back, minus a fee of 5 €, which covers part of the shipping costs. |
| Refund Timeframe | We aim to process all refunds within 5 business days of receiving return item(s) at our warehouse, but during busy periods please allow up to 10 business days for your refund to be processed. We cannot offer exchanges on your products – but all accepted returns will be refunded. Refunds from outside the UK and EU can take longer, please track your return with our international returns provider. |
| 6 Month Guarantee | All our footwear includes a 6 month guarantee. |
|
Returns via DHL
You can choose to have your parcel collected from your premises or to drop-off at any of our 50+ depots or 3,500 ServicePoints. |
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Sweden Returns Information
| START YOUR RETURN NOW |
| Check Your Size | Have you checked our size guide? We recommend you do this to minimize unnecessary shipping and returns. |
| Footwear Not Right? | If your Vivos are not right for you, you can return them within 100 days of ordering. Only footwear purchased via our website can be returned online, it cannot be returned in store. If you bought from another website or an independent store, please contact them directly for their returns policy. See Terms and conditions. |
| Return Fees | You can return your Vivos for free within 100 days of ordering for your refund. |
| Refund Timeframe | We aim to process all refunds within 5 business days of receiving return item(s) at our warehouse, but during busy periods please allow up to 10 business days for your refund to be processed. We cannot offer exchanges on your products – but all accepted returns will be refunded. Refunds from outside the UK and EU can take longer, please track your return with our international returns provider. |
| 6 Month Guarantee | All our footwear includes a 6 month guarantee. |
|
Returns via DHL
You can choose to have your parcel collected from your premises or to drop-off at any of our 50+ depots or 3,500 ServicePoints. |
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Spain Returns Information
| START YOUR RETURN NOW |
| Check Your Size | Have you checked our size guide? We recommend you do this to minimize unnecessary shipping and returns. |
| Footwear Not Right? | If your Vivos are not right for you, you can return them within 100 days of ordering. Only footwear purchased via our website can be returned online, it cannot be returned in store. If you bought from another website or an independent store, please contact them directly for their returns policy. See Terms and conditions. |
| Return Fees | You can return your Vivos for free within 100 days of ordering for your refund. |
| Refund Timeframe | We aim to process all refunds within 5 business days of receiving return item(s) at our warehouse, but during busy periods please allow up to 10 business days for your refund to be processed. We cannot offer exchanges on your products – but all accepted returns will be refunded. Refunds from outside the UK and EU can take longer, please track your return with our international returns provider. |
| 6 Month Guarantee | All our footwear includes a 6 month guarantee. |
|
Returns via DHL
You can choose to have your parcel collected from your premises or to drop-off at any of our 50+ depots or 3,500 ServicePoints. |
|
Rest of the World Returns Information
For rest of the world deliveries, please check your country-specific information on our delivery and returns page.
In the unlikely event you've received a faulty item, check out our 'Received a faulty item?' page.
Please don't return any damaged or incorrectly delivered goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.
Returns for our London Store
If you purchased shoes online from Vivobarefoot.com, you can’t return them to a local Vivobarefoot store because the store team can’t access the online order system to process returns and refunds, and they don’t have space to store returned items. Instead, follow the guide on where to return your online order. However, if you bought the item in-store, you can return it to the same store with your receipt.
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