Can I cancel my order?

Yes, you can cancel your order at any time between purchasing your repair service and sending your shoes to us. Here’s how it works:

1. Before Sending Your Shoes: If you decide to cancel your order after purchasing the repair service but before sending your shoes, simply contact our customer service team. You can reach us via email at revivo@vivobarefoot.com. Please provide your order number and any relevant details.
2. Refund Process: Once we receive your cancellation request, we will process a full refund for the repair service. The refund will be issued to the original payment method used during the purchase. Please allow a few business days for the refund to appear in your account.
3. Confirmation: After processing your cancellation and refund, we will send you a confirmation email. This email will include details of the refund and any other relevant information.
4. Customer Support: If you have any questions or need assistance during the cancellation process, our customer service team is here to help. Don’t hesitate to reach out to us for support.

We aim to make the cancellation process as smooth and hassle-free as possible for you.