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Welcome to Vivosupport

Because your feet don't need support, but you may need it.

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  2. VivoBiome

VivoBiome

General Questions

  • What is barefootwear exactly, and why is it better?
  • What is Vivobiome?
  • How does Vivobiome manufacturing reduce waste during production?
  • Can I purchase Tabi sandals without a foot scan?
  • What makes Vivobiome different from other footwear brands?
  • Will Vivobiome release other footwear styles in the future?
See all 12 articles

Foot scanning

  • Do I need to book a foot scan?
  • What insights will I get from my foot scan?
  • I’ve done a “Find my size” scan. Can I use it for Tabi sandals?
  • I have a foot scan from a few months or years ago. Can I use it?
  • Can I update my foot scan?
  • Where can I see my foot scan after scanning?
See all 13 articles

Order, shipment and returns.

  • What if there is an issue with my order?
  • Can I return the product?
  • Is there a limit to how many pairs I can order?
  • Do you ship internationally?
  • How long does it take to receive my order?
  • Can I preview my bespoke footwear on my foot scan?
See all 10 articles

Product Questions

  • What’s the difference between Tabi Gen 01 and Tabi Gen 02?
  • Are the Tabi sandals vegan?
  • How are Tabi sandals different from standard flip-flops?
  • Are these Tabi sandals made in collaboration with Balena?
  • Where will my Tabi sandals be made and shipped from?
  • What if my Tabi sandals are not comfortable or do not fit well?
See all 12 articles

Account and profile

  • Can I let another person scan their feet under my email/account?
  • Can I change my email or personal details?
  • I have an account with Vivobarefoot. Can I log in to the VivoBiome website using that?

Reservation for Tabi Gen 02

  • How does my reservation help bring VivoBiome to my country?
  • Is the Gen 02 reservation refundable?
  • What does it mean to “reserve Gen 02”?

Health mode (beta)

  • Does Health mode provide medical advice?
  • What is Foot Health Mode (beta)?

Terms and Conditions

  • VIVOBIOME TERMS OF USE
  • VIVOBIOME TERMS OF SALE For VIVOBIOME TABI GEN 02 EARLY ACCESS TOKEN
  • VIVOBIOME TERMS OF SALE For VIVOBIOME TABI GEN 01

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