Yes! If your order isn’t right for you, you can return it within 100 days of ordering. Free returns are limited to certain countries.
For UK order we do not include returns forms to try to reduce waste.
Though returning your Vivos used to be free, we now charge a small amount - starting with £3 per return in the UK.
This is partly because shipping costs have jumped, but mostly because returning items increases our environmental impact.
Don’t worry, returns are still free for faulty items. And we totally understand that returns are sometimes unavoidable. So we subsidise the cost through our partners at Rebound, and still offer returns and full refunds within 100 days, no questions asked.
That said, please do help us minimise unnecessary shipping. One handy (footy?) trick is using our size guide to ensure your perfect barefoot fit . Better for you, us, and the planet.
Have any thoughts on our returns policy or wider products and services? We’d love to hear from you.
For all orders placed outside of the UK
Unfortunately, we don’t currently offer exchanges. If you would like another size or colour, please place another order and follow the returns process for the original order.