What does the repair service offer?

For U.K. customers only, we can now repair your best loved Vivos, keeping them on your feet and away from landfill longer. (There are a few models we cannot yet repair, these are: Primus Lite, Primus Lite II, Primus Knit, Stealth, Kasana & the Ultra models.)

We are working hard to take our regenerative solutions around the world, but we’ve got to get this right, so please bear with us!

This service is for shoes that are at least one year old, should your newer shoes be faulty, please contact our dedicated customer services team. Our repair options are as follows:

• ReFresh: Shoes are steam cleaned inside and out. The soles, bumpers and uppers are refurbished. Laces are replaced with any stitching/patching needed or the replacement of eyelets/laces/hooks as needed. Finished with Micro-Fresh spray.

• ReCondition: Shoes are steam cleaned inside and out. Old sole is removed and replaced with a new sole tread. Finished with Micro-Fresh spray.

• ReVive: Shoes are steam cleaned inside and out. Old sole is removed and replaced with a new sole tread. Any stitching/patching needed and/or laces, hooks/eyelets are repaired/replaced. Finished with Micro-Fresh spray.

• Kids ReFresh: Shoes are steam cleaned inside and out. Soles, bumpers and uppers refurbished. Any stitching/patching and/or laces, hooks/eyelets repaired/replaced as needed. Finished with Micro-Fresh spray. This is only offered for the UK as we’re a UK-based company and, at the moment, our only trusted repairs partner The Boot Repair Company is based in the UK. We are looking for viable alternatives and partners in other countries and hope to soon be able to roll out this service around the world.