How to Use the Returns Portal

Returning an order is straightforward — just follow the steps below.

The steps are simple.

Step 1: Start your return Head to our Delivery & Returns page at https://www.vivobarefoot.com/returns, click the Returns tab and hit "Start Your Return Now".

Step 2: Enter your details Enter your order number and the email address you used to place the order. Your order number will begin with a 2-letter region code followed by 9 numbers — for example, UK123456789. Enter your order number without any # symbol or spaces.

Step 3: Select your items Choose the item(s) you wish to return and select the reason for return for each one. Make sure all items you are returning are selected before proceeding, as your refund will be based on exactly what is chosen here.

Step 4: Choose your carrier Select the carrier option that works best for you. Make sure you check the carrier instructions carefully before dropping off your parcel.

Step 5: Pay the return fee A return shipping fee applies and is payable at this stage before your label is created. Payment is taken securely in the portal and we accept Visa and Mastercard credit and debit cards and other payment providers depending on your country.

Step 6: Download your label and get started Once confirmed, you'll be able to download your return label and view full instructions for your chosen carrier.

Important: Your return label is valid for 10 days from the date it is created. Please make sure you're ready to drop off your parcel before starting the process.

Having trouble accessing the portal?

If you're getting an error when entering your details, the most common causes are:

Order number not recognised — Check that you're entering the full order number including the 2-letter region code at the start (for example UK, DE, US) followed by the 9-digit number. Remove any # symbols, spaces, or extra characters before submitting.

Email address not recognised — The email must be exactly the same as the one used when the order was placed. Double-check there are no extra spaces before or after the address when you type it in, as these can prevent the system from matching your details.

"Order Number, Email provided cannot be found" — If you see this error and you've already double-checked your order number and email are entered correctly, it's possible your order is outside of the 100-day return window. If your item has a defect and is over 100 days old, please refer to our I think my shoes have a fault. What do I do? FAQ for guidance on next steps. If you believe your order should still be within the return window, please contact our support team and we'll look into it for you.

No payment method that works — If you don't have a Visa or Mastercard credit or debit card available to complete your return, please get in touch with our support team and we'll be happy to help.

Have a Revivo order? Revivo is our pre-loved footwear brand with its own dedicated support and policies — visit support.revivo.com for help.