What is a Pre-Order?
Sometimes we offer products on pre-order so you can secure your Vivos before they sell out. Availability may change, so sign up for our email list to stay updated on the latest info.
Where Can I Pre-Order?
You can only pre-order through our website, Vivobarefoot.com.
Common Questions About Pre-Orders
- What if my order is delayed?
We aim to deliver as soon as possible. If there’s a delay, we’ll keep you updated by email. - Will I get notified when my order ships?
Yes, we’ll send you an email with tracking info when your order ships. - Can I cancel my pre-order?
Yes! Contact our customer service team using the chat widget, and they’ll help you cancel. - How long does it take to cancel?
Once you request a cancellation, please allow 3-5 business days for your refund. - Can I use my discount code if I cancel and re-order?
Discount codes can only be used once. Contact customer service for help with replacing your code. - Can I change my delivery address?
If your order hasn't shipped, we might be able to change the address. Contact customer service as soon as possible.
Payment and Delivery for Pre-Orders
- When will I be charged?
Payment is taken when you place the pre-order. If you cancel, we’ll refund you. - When will my pre-order ship?
Your Vivos will ship as soon as they arrive in our warehouse. Check the product page for the estimated shipping date. - Can I use gift cards or discount codes?
Yes, you can use gift cards and discount codes for pre-orders, just like with regular orders. - Can I combine a pre-order with in-stock items?
No, you’ll need to place separate orders for in-stock items and pre-order items. - Can I order different colors or styles in a pre-order?
No, you can only order the same product in different sizes. If you want different colors or styles, you’ll need to place separate orders.
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