My order is wrong?

I’m missing some items from my order

We’re sorry if something’s missing from your order, but don’t worry, it might be because we’ve only shipped part of your order. The rest should arrive a few days later.

Check if your order will arrive in separate shipments

You can check if your order will arrive in separate packages via your shipping confirmation email titled “Your order is on the way”.

Sometimes, due to stock availability, items have to be sent from different warehouses. If this happens, you may receive another email titled “Some items in your order are on the way” with further information. The remaining item(s) will arrive shortly afterwards.

Checked your order is correct but still missing an item?

We’re really sorry about that!

The missing item(s) might have been out of stock. If we couldn’t fulfill an item in your order, we would have sent you an email about it - make sure to check your junk/spam folder too!

If you’ve checked the above and your order isn’t arriving in separate packages, and we haven’t informed you that some items are out of stock, please let us know so we can look into it for you.

I’ve received a different item to what I ordered

In the unlikely event you’ve received the wrong item or your order is damaged in any way, please contact us with the following information and we’ll sort it out:

• Your order number
• The name of the item you didn’t receive
• A photo and the name of the item you received (if it’s the wrong item)

All claims for orders received incorrectly due to receiving the wrong item must be made within 14 days of the delivery date.