If you accidentally select the wrong repair service for your footwear, don't worry! Here's what you can expect:
1. Initial Assessment: Once we receive your shoes, our expert team will carefully assess their condition before starting any repair work. This ensures that the correct type of repair is identified.
2. Contact and Discussion: If we determine that your shoes require a different type of repair than the one you selected, we will reach out to you. Our team will explain the necessary repairs and any additional costs involved. This way, you can make an informed decision about how to proceed.
3. Upgrade Option: If you agree to the suggested repair upgrade, we will proceed with the necessary work to restore your shoes to their best possible condition. You will be charged the difference in cost between the initially selected service and the required repair.
4. Refund Option: If you decide not to proceed with the upgraded repair, we will return your shoes to you. In this case, you will receive a refund for the initial repair service you purchased, minus the cost of return shipping.
5. Customer Support: Throughout this process, our customer service team is here to assist you. If you have any questions or concerns, feel free to contact us at any time.
We aim to provide a seamless and transparent repair experience, ensuring your shoes get the care they need while keeping you informed every step of the way.
