We’re thrilled by the overwhelming response to our recent sales activity. However, this has led to our warehouse team to be busier than usual. As a result, there’s been a slight delay in shipping your pre-ordered items. We understand this isn’t ideal and we sincerely apologize for any inconvenience caused. Rest assured, we’re working diligently to have your order delivered to you by the end of April.
Q: What happens if my order is delayed beyond the expected delivery date? A: We strive to deliver your order as soon as possible. However, in case of further delays, we will keep you updated via email. Your patience and understanding are greatly appreciated.
Q: Will I be notified when my order is shipped? A: Yes, we will send you an email with the tracking information as soon as your order is shipped.
Q: Can I cancel my order? A: Absolutely! To cancel your order, simply click on the chat widget located at the bottom right of this page. Our friendly customer service Barefoot Buddies are ready to assist you with the cancellation process.
Q: How long will it take to cancel my order? A: Once you request a cancellation, our team will promptly process it. Please allow 3-5 working days for the refund to be credited back to your account.
Q: I ordered with a discount code and want to cancel my order. Can I use the same code to purchase a different item? A: No, each code can only be used once. Please reach out to our customer service Barefoot Buddies via the chat widget at the bottom right of this page. They’ll be more than happy to discuss your options and replacing your discount code.
Q: Can I change the delivery address after placing an order? A: if your order hasn't been shipped yet, we may be able to change the delivery address. Please contact our customer service team as soon as possible for assistance.
