I Received the Wrong Item?

We are really sorry to hear that you received the wrong item. Do not worry, we are here to help you get this sorted.

Please visit our delivery and returns page to access the country-specific return portal. When submitting your return, select "wrong item received" as the reason for the return. We will then send you a return label to return the item for a full refund.

Do You Offer Exchanges?

At this time, we do not offer exchanges. Once your return is processed, you will receive a refund, and you can place a new order for the correct item. We are working on offering exchanges in the near future!

Thank you for your understanding, and we apologise for the inconvenience. We look forward to getting you the right pair of Vivos!