What happens if I purchase the wrong Repairs Service?

No need to worry if you accidentally select the wrong repair service for your shoes! Here's what will happen:

1. Expert Assessment

Once we receive your shoes, our skilled team will carefully evaluate their condition before starting any repairs. This ensures we know exactly what type of repair is needed.

2. Clear Communication

If we find that your shoes need a different repair service than the one you selected, we’ll contact you. Our team will explain the required repairs, any additional costs, and your options, so you can make an informed decision.

3. Upgrade Option

If you agree to the suggested repair, we’ll proceed with the necessary work to restore your shoes to their best possible condition. You’ll only be charged the difference between the repair service you initially purchased and the one your shoes actually need.

4. Refund Option

If you decide not to go ahead with the upgraded repair, we’ll send your shoes back to you. In this case, you’ll receive a refund for the repair service you initially purchased, minus the return shipping cost.

5. Support Every Step of the Way

Our customer service team is always here to help. If you have any questions or concerns at any point during the process, don’t hesitate to reach out to us.

We’re committed to making the repair experience as seamless and transparent as possible, ensuring your shoes get the right care while keeping you informed and in control.