Can I Pre-Order?
We might offer some styles on pre-order to let you secure your Vivos before they sell out. However, What is available to Pre-Order and when is subject to change, you should sign up to our marketing emailing list to be on top of all the latest information.
Where is Pre-Order Available?
Pre-order is available on our website, Vivobarefoot.com. Unfortunately, it is not valid in any of our concept stores.
Common Questions about Pre-Orders
| What happens if my order is delayed beyond the expected delivery date? | We strive to deliver your order as soon as possible. If there are further delays, we will keep you updated via email. Your patience is greatly appreciated. |
| Will I be notified when my order is shipped? | Yes, you will receive an email with tracking information once your order is shipped. |
| Can I cancel my order? | Absolutely! Click on the chat widget at the bottom right of this page, and our friendly customer service Barefoot Buddies will assist you with the cancellation process. |
| How long will it take to cancel my order? | Once you request a cancellation, our team will process it promptly. Please allow 3-5 working days for the refund to be credited back to your account. |
| I ordered with a discount code and want to cancel my order. Can I use the same code to purchase a different item? | No, each code can only be used once. Please reach out to our customer service Barefoot Buddies via the chat widget to discuss your options for replacing your discount code. |
| Can I change the delivery address after placing an order? | If your order hasn’t been shipped yet, we may be able to change the delivery address. Contact our customer service team as soon as possible for assistance. |
Payment and Delivery Pre-Orders
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When will I be charged for pre-order? |
Payment is taken when the order is placed. If you change your mind and want to cancel the pre-order, contact our customer service team for a refund. |
| When can I expect pre-orders to be delivered? |
We will ship your new Vivos as soon as they arrive in our warehouse. You can find an estimated shipping date on the product page. |
| Can I use Gift Cards or a Discount code in Pre-Order? | Yes, you can use Gift Cards and Discount codes for pre-orders just like a standard order. |
| Can I place an order with a product that is in stock and a pre-order item? | No, you need to place two separate orders for in-stock products and pre-order items. |
| Can I place an order with different pre-order products or different colors of the same product? | No, you cannot purchase different products or different colors of an item with the pre-order functionality. However, you can order different sizes of the same color of a product. |
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